For standard products, our production lead time is generally 10–30 days, depending on the order quantity. For customized products, our production lead time is generally 15–35 days after the customization details are confirmed. In addition, we will occasionally publish RTS (ready to ship) products on our website. For RTS products, we will ship within 48 hours after receiving the order. The specific delivery time depends on the order quantity and product craftsmanship. Before placing an order, we will confirm the exact delivery time with you.

Yes, we can. With extensive experience in international trade, we can offer DAP, DDP, and other terms. We can act as your capable partner to arrange door-to-door shipping and handle destination customs clearance through our reliable freight forwarder agents.

We provide a 36-month warranty for all our products. During the warranty period, any quality issues caused by raw materials or workmanship will be repaired or replaced free of charge. We are committed to providing you with long-term technical support.

Yes. We can provide detailed user manuals, installation videos, and online technical guidance. For large orders, we can also dispatch engineers to your site for technical support (terms to be negotiated separately).